Chaperone Policy at The Dental Centre London
This practice is committed to providing a safe, supportive environment for patients.
When examining or treating patients, the practitioner will aim to have someone else, preferably a GDC registered team member, present in the room. The primary purpose of having a chaperone is to assist in the unlikely event of a medical emergency.
If patients would like to bring a chaperone with them, they are very welcome to bring someone with them to their appointment.
A chaperone can also:
- Assist the practitioner
- Provide emotional comfort and reassurance to the patient
- Act as an interpreter
- Be a third party in case there is a necessity to provide evidence about the treatment or appointment
In exceptional circumstances it may not be possible to have a chaperone present for out of hours medical emergencies and in these cases the clinician involved will assess the possible risks to the patient before starting treatment.
If a practitioner routinely works without a chaperone, a risk assessment has been carried out, and control measures have been put in place.
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“I am so pleased to have found this Centre. Efficient and helpful in every aspect”
Debbie Colson
“Always great service. All people working are on point”
Tatiana Ivanova
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Osvalda Daraseviciute
19:25 05 Feb 20
I was very impressed with The Dental Centre. Very clean, very organised, the equipment are the highest standard! And... the staff are just amazing, Dr Jones is so nice, the nurses just the best nurses I have ever seen! And front of the desk.Thank you to all of you!Highly recommended.read more
Sanghee Shin
15:58 28 Jan 20
Great experiences with the surgery. Dr Jones is very informative and skilled. Receptionists are efficient and helpful.
Martin Kukla
11:17 24 Jan 20
Really happy with this place. I come here for a few months, and the dental care is always top-notch. Truly recommend... Ronece as your hygienist! Great chat, and such a good energy (while also being very professional!). It feels like any treatment finishes in no time!read more
Science is the solution
00:04 14 Dec 19
This practice has the BEST customer service ever you could get in UK not only medical industry but also entire... industry. .I am a PhD student at UCL. Firstly, I found the pracrice at UCL website and they take care of UCL students. Thus, I went to the practice because of terrifying toothache from wisdom tooth. I was panicked from upcoming intense pain but the receptionist tried to make me calm down and tried me to go throw emergency session ASAP on the day I just registered. Even the doctor was very calm and friendly. I could see he tried to arrange the next session ASAP to get rid of the horrifying pain. .They are 100/100 professional with their title..I STRONGLY recommend this practice. .Additionally they have [specialist orthodontist].read more
Ruth Birse
16:13 18 Nov 19
Very good dentist surgery. I always get a options on treatment. Whenever I've had to have an emergency appointment,... they have always managed to fit me in.read more
Sarah
14:36 14 Oct 19
I’ve been coming to Dr Jones for about ten years now and I’ve always been impressed by her attention to detail. I’m a... fairly nervous patient and she’s done some fairly complex work on me with utterly no pain and to a really high standard.I had grinding pain for a number of years and she’s tailored a splint for me to successfully get rid of it. I briefly tried a new dentist when I moved house, but it just wasn’t the same and have since returned to her and now make the long commute to see her because of the level of care she provides. Highly recommend!read more
Jeremy Kavanagh
20:43 09 Sep 19
Great experience visiting The Dental Centre for the first time. Very friendly, helpful staff, a first class check up... from the dentist and exceptional clean from the hygienist. Will definitely return. Thanks to everyone there for looking after me 😁👍🏻read more
Robert Doel
14:46 16 Aug 19
Been to my second appointment at dental smiles had my impressions done it was a breeze, I have a diabolical gagging... reflex so I did what Dr Patel asked me to do and I went through it without any gagging whatsoever, in past times at other dentists it was always a rush to get you in and out with no consideration for the patients but at dental smiles what they have to do you comes second the nerves disappear after a reassuring chat and gentle approach they go through everything without any problems, which is why this is the dental practice to head for when you have any problems what so ever, don't be afraid of this practice, they are out of this world, ggggreat workread more
bob dylan
10:15 28 Jul 19
Told I needed a crown for a simple filling which fell out. Decided to trust her word and get it done. When the... temporary filling fell out, she was unavailable for a week, while I called every day, walking around with a hole in my mouth. Turns out she actually was in the practice, but was too keen to leave every day at 5pm to provide basic care to her customers.Also told I needed a filling on another tooth for a superficial spot of decay. Saw another dentist about this who advised this is an out of date practice - superficial decay can recover and is best left to heal until it becomes a problem. Now I suspect the crown was also overkill to hand out a larger bill.I was also advised to get a splint, which would cost £900 - the "Rolls Royce" of splints (how very professional...). Another dentist advised that this can be done for £450. Not the same "Rolls Royce" - but they at least provide a more affordable option.Takes ages to get appointments - don't expect anything for 2 weeks. Receptionist seems to think she runs the practice.Bottom line is this place is run as a business, not a health care facility. Private patients are subsidising care for students, but don't expect any better service for your hard earned money - you're just a number in their books, and they're going to try making that number as large as possible.read more
Toby Payne
08:08 17 May 19
I had a really great experience here, as a student. Friendly, quick and easy to book appointments. An appointment of... mine had to be rescheduled and the process was very straightforward and with no inconvenience, so am grateful to them for that. I would recommend to any London based students!read more
Giulia Barbareschi
20:15 20 Feb 19
I have been a patient for over three years now. Everyone at the centre is great. Dr Au is extremely competent and... always willing to explain the situation clearly so that the patients can make the best choice. The hygienists are very professional. The nurses are always nice and reassuring and the reception staff is lovely and super efficient.read more
Stefano De Luccia
14:25 23 Jan 19
I had a splint done with Dr. Jones and it was great. My jaw is already way better. I felt they really put a focus on... patient care and its a really lovely environment. Highly recommend it.read more
Greg
16:44 18 Jan 19
Good price and friendly, but I was told I need a filling however another dentist (who family members have used and... trusted for years) assured me that I don’t. I got the impression that they were more interested in me spending money than the health of my teeth. The dentist also recommended I pay something like £50 to attend a session on brushing. Overall not great.read more
Juliet Ellis
09:15 18 Dec 18
Carla and her team have looked after my teeth for 5 years now and I have always received excellent service even though... I can be an awkward patient particularly with taking impressions. Under her care I have become a less nervous dental patient. Gemma the hygienist also performs wonders to my teeth and in a very professional manner. The surgery has ultra modern equipment, with excellent reception staff who are always helpful. I highly recommend the practice.read more
Danny Dailey
09:24 03 Dec 18
These guys are on point!! A really client centred service the moment you walk through the door. I had a hygiene not too... many weeks ago with Emma which was the best I've ever had. Also what i really like is the that elite professionalism of Dr Jones is reflected in her front of house staff too, Jeeva always does an excellent job at making me feel welcome and valued, I'm really glad i found this place.read more
Martin Wright
19:07 06 Nov 18
Carla Jones at The Dental Centre has looked after my teeth for well over 10 years now, and has done a great job. I feel... in very safe hands with her. All the staff are warm and personable, and manage to combine being friendly with being super-efficient - a rare combination!read more
