Our Philosophy

Our Philiosophy at the Dental Centre London

The Dental Centre at the University College London has been established for more than 60 years. Dr Jones has been Principal of the Practice for over 25 years and over this time has modernised the Practice with great customer service as our focus. We bring a wealth of experience and high standards of professional qualification to enhance your dental treatment experience and we are constantly encouraging our team to develop their skills and fulfil their potential as individuals.

Denplan Excel Accreditation

Denplan Xcel LogoWe are committed to offering you the highest level of care and our Denplan Excel Accreditation is a visible sign of this commitment. The accreditation programme provides tools and structures to help us communicate with you about your oral health in a simple and effective way. It helps us to ensure that you can participate in and understand all aspects of your oral health, providing you with quality assured dentistry. It includes a patient survey – an anonymous survey to assure you that your views are gathered, valued and acted on – and the Oral Health Score to help you keep track of your oral health. Being a part of the Denplan Quality Programme ensures that we are practising in line with the latest recommendations and are committed to continuous improvement.

Denplan Excel is the only independently validated clinical governance accreditation programme recognised by the British Dental Health Foundation. (www.dentalhealth.org)

Denplan Excel is viewed by the Care Quality Commission in England as a ‘key indicator of quality’ and also has the following benefits:

  • A practice assessment every 18 months, which is an excellent risk management tool that helps ensure compliance with clinical governance and assures you that we are meeting or exceeding statutory requirements.
  • A structured programme of continual monitoring and improvement.
  • A patient survey of all NHS, private and Denplan patients which allows you to understand our patients’ views about their care and compare our results with other Denplan Excel accredited practices nationwide. It also helps us to identify and target any improvements that may be required at the Dental Centre.

Staff satisfaction as well as staff and team performance is directly related to effective communication and we aim to provide high quality dental care to all our patients with the help of our committed and capable team. We would like to help you enjoy excellent oral health and can offer:

  • Passionate dedication to clinical and technical excellence.
  • Excellent customer care with a reassuring manner and a caring attitude.
  • A range of treatment options specifically tailored to your needs and requirements.
  • Access to a carefully chosen range of leading specialists who will help us fulfil all your dental needs.
  • Clear written estimates of treatment costs
  • A modern, relaxed and comfortable environment.

Please refer to their website for further details of all that Denplan can offer:
Click here to visit their website www.denplan.co.uk.

Mouth Cancer Screening Accreditation

We have recently been accredited by the mouth cancer foundation and the scheme has helped our practice really focus their attention on the subject of Mouth Cancer. We undertook a comprehensive evening training session with our whole team to make sure that everyone completely understood the importance of screening for mouth cancer. Our team is focused on giving the best quality care, and the accreditation scheme has only enhanced our profile in this respect. It is important to stress to our patients that we are always routinely screening for mouth cancer and that screening is checking for cancer before any symptoms are showing. It is a vital part of our comprehensive check up that we are emphasising more to our patients. It is important for everyone to recognise that if abnormal tissue or cancer is found early, it may be easier to treat. By the time symptoms appear, cancer may have begun to spread. The number of deaths from oral cancer has slowly decreased over the past 30 years and this is as a direct result of organisations such as the Mouth Cancer Accreditation scheme raising awareness. Evidence shows that new cases of mouth cancer are increasing year on year in this country.

Please see their website www.mouthcancerfoundation.org for more information.

We are registered with the Care Quality Commission (CQC) for our regulated activities and our full Statement of Purpose can be accessed here.

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Jeremy Kavanagh
Jeremy Kavanagh
20:43 09 Sep 19
Great experience visiting The Dental Centre for the first time. Very friendly, helpful staff, a first class check up from the dentist and exceptional clean from the hygienist. Will definitely return. Thanks to everyone there for looking after me 😁👍🏻read more
Robert Doel
Robert Doel
14:46 16 Aug 19
Been to my second appointment at dental smiles had my impressions done it was a breeze, I have a diabolical gagging reflex so I did what Dr Patel asked me to do and I went through it without any gagging whatsoever, in past times at other dentists it was always a rush to get you in and out with no consideration for the patients but at dental smiles what they have to do you comes second the nerves disappear after a reassuring chat and gentle approach they go through everything without any problems, which is why this is the dental practice to head for when you have any problems what so ever, don't be afraid of this practice, they are out of this world, ggggreat workread more
bob dylan
bob dylan
10:15 28 Jul 19
Told I needed a crown for a simple filling which fell out. Decided to trust her word and get it done. When the temporary filling fell out, she was unavailable for a week, while I called every day, walking around with a hole in my mouth. Turns out she actually was in the practice, but was too keen to leave every day at 5pm to provide basic care to her customers. Also told I needed a filling on another tooth for a superficial spot of decay. Saw another dentist about this who advised this is an out of date practice - superficial decay can recover and is best left to heal until it becomes a problem. Now I suspect the crown was also overkill to hand out a larger bill. I was also advised to get a splint, which would cost £900 - the "Rolls Royce" of splints (how very professional...). Another dentist advised that this can be done for £450. Not the same "Rolls Royce" - but they at least provide a more affordable option. Takes ages to get appointments - don't expect anything for 2 weeks. Receptionist seems to think she runs the practice. Bottom line is this place is run as a business, not a health care facility. Private patients are subsidising care for students, but don't expect any better service for your hard earned money - you're just a number in their books, and they're going to try making that number as large as possible.read more
Toby Payne
Toby Payne
08:08 17 May 19
I had a really great experience here, as a student. Friendly, quick and easy to book appointments. An appointment of mine had to be rescheduled and the process was very straightforward and with no inconvenience, so am grateful to them for that. I would recommend to any London based students!read more
Giulia Barbareschi
Giulia Barbareschi
20:15 20 Feb 19
I have been a patient for over three years now. Everyone at the centre is great. Dr Au is extremely competent and always willing to explain the situation clearly so that the patients can make the best choice. The hygienists are very professional. The nurses are always nice and reassuring and the reception staff is lovely and super efficient.read more
Stefano De Luccia
Stefano De Luccia
14:25 23 Jan 19
I had a splint done with Dr. Jones and it was great. My jaw is already way better. I felt they really put a focus on patient care and its a really lovely environment. Highly recommend it.read more
Greg
Greg
16:44 18 Jan 19
Good price and friendly, but I was told I need a filling however another dentist (who family members have used and trusted for years) assured me that I don’t. I got the impression that they were more interested in me spending money than the health of my teeth. The dentist also recommended I pay something like £50 to attend a session on brushing. Overall not great.read more
Juliet Ellis
Juliet Ellis
09:15 18 Dec 18
Carla and her team have looked after my teeth for 5 years now and I have always received excellent service even though I can be an awkward patient particularly with taking impressions. Under her care I have become a less nervous dental patient. Gemma the hygienist also performs wonders to my teeth and in a very professional manner. The surgery has ultra modern equipment, with excellent reception staff who are always helpful. I highly recommend the practice.read more
Danny Dailey
Danny Dailey
09:24 03 Dec 18
These guys are on point!! A really client centred service the moment you walk through the door. I had a hygiene not too many weeks ago with Emma which was the best I've ever had. Also what i really like is the that elite professionalism of Dr Jones is reflected in her front of house staff too, Jeeva always does an excellent job at making me feel welcome and valued, I'm really glad i found this place.read more
Martin Wright
Martin Wright
19:07 06 Nov 18
Carla Jones at The Dental Centre has looked after my teeth for well over 10 years now, and has done a great job. I feel in very safe hands with her. All the staff are warm and personable, and manage to combine being friendly with being super-efficient - a rare combination!read more
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